With the average age of a network administrator being under 36 years-old, providing support over the phone is beginning to give way to instant chat. When customers are asked how they prefer to receive support, 58% say they like the opportunity to chat from the website. Our partnership with LiveChat enables you to provide a lightning-fast response in a format that younger customers appreciate.
Provide Instant Support
Service dispatchers can provide instant support to customers visiting your website. In many cases, calls can be remediated remotely. If on-site support is required, the dispatcher can conveniently gather details to send a tech.
Generate Sales Leads
Some visitors to your website are looking for information on your products and services. These inbound chats can be instantly routed to your sales administrator. Information can be shared online with the goal of turning the chat into a scheduled sales appointment.